Privacy Statement

This policy explains how we collect, use, and protect personal information submitted through our website or provided when you request plumbing services. By using our website or submitting your information through any form on our site, you agree to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect only the information necessary to provide you with plumbing services and respond to your inquiries.

Information you provide directly:

• Full name
• Phone number
• Description of your plumbing issue or service request
• Service address (if provided)
• Email address (if provided)

Information collected automatically when you visit our website:

• IP address and general geographic location
• Browser type and device type
• Pages visited and time spent on pages
• Referring website or source (e.g., Google search)
• Cookie identifiers (see Section 5)

We do not collect payment card information directly through our website. Payments are processed separately in accordance with PCI-DSS standards.

3. HOW WE USE YOUR INFORMATION

We use your personal information solely for legitimate business purposes related to providing plumbing services:

• To contact you regarding your service request or inquiry
• To schedule and coordinate plumbing appointments
• To provide estimates, quotes, and invoices
• To follow up on completed services and request feedback
• To send service-related communications (appointment reminders, technician ETA)
• To comply with applicable laws and regulations
• To improve our website performance and user experience

We will not use your information for purposes unrelated to the delivery of plumbing services without your explicit consent.

4. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service delivery: With our licensed plumbers and internal scheduling staff who need it to perform your requested service.
• Technology providers: With trusted third-party tools such as CRM systems, scheduling platforms, or communication tools (e.g., Google Analytics, SMS gateway providers) that help us operate our business — all bound by data processing agreements.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, with appropriate notice to you.

5. COOKIES & ANALYTICS

Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyze website traffic.

Types of cookies we use:

• Essential cookies: Required for the website to function properly (e.g., form submission).
• Analytics cookies: Used via Google Analytics to understand how visitors use our site (page views, session duration, traffic sources).
• Advertising cookies: May be set by Google Ads or Meta Pixel to measure the effectiveness of our advertisements.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the website. For more information, visit allaboutcookies.org.

6. TCPA — PHONE CALLS & SMS

By providing your phone number and submitting a contact form on our website, you expressly consent to be contacted by Miami Expert Plumbing via:

• Phone calls (including automated or pre-recorded calls) to the number provided.
• Text messages (SMS) regarding your service request, appointment scheduling, or service follow-up.

This consent is not a condition of purchasing any goods or services. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message we send you.

We comply with the Telephone Consumer Protection Act (TCPA) and will honor all opt-out requests promptly.

7. YOUR RIGHTS (CCPA / CPRA)

Although we are based in Florida, we serve customers across multiple states and respect the privacy rights afforded under applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA) and its amendment (CPRA).

Depending on your state of residence, you may have the right to:

• Know what personal information we have collected about you and how it is used.
• Access a copy of your personal information.
• Delete your personal information (subject to certain exceptions).
• Correct inaccurate personal information.
• Opt out of the sale or sharing of your personal information.
• Non-discrimination — we will not discriminate against you for exercising your privacy rights.

We do not sell your personal information. We will never sell your name, phone number, or any other personal data to third-party marketers or data brokers.

To exercise any of the above rights, please contact us using the information in Section 12. We will respond to verified requests within 45 days as required by applicable law.

8. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Service records: Retained for up to 5 years to honor warranty commitments and for legal compliance.
• Contact form submissions: Retained for up to 2 years.
• Analytics data: Retained as configured in our analytics platform (typically 26 months).

After the applicable retention period, your data will be securely deleted or anonymized.

9. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted through our website.
• Restricted access to personal data — only authorized staff can access it.
• Use of reputable, security-compliant third-party service providers.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

10. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete that information promptly.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and post the revised policy at https://expertplumbingmiami.com/privacy-policy/.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

Miami Expert Plumbing

701 S Miami Ave, Miami, FL 33130

Phone: (305) 507-4557

Email: info@miamiexpertplumbing.com

Website: https://expertplumbingmiami.com/

We aim to respond to all privacy-related inquiries within 10 business days.